Refund Policy


We accept order cancellations before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.


Your satisfaction means the world to us. We are your honest customer-centric company; therefore, we want you to try our product for 30 days without any intimidation of return shipping cost or restocking fees*, etc. At any time before the end of 30 days from your purchase, you can return your product and packaging for any reason (See how to initiate a Return below). You can get your money back-no questions asked, and we will make it as painless as possible with free return shipping. That's our promise to you.

To be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be unused OR in the same condition that you receive it and undamaged in any way.


Once your return is received and inspected, we will email you a notification of receipt. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note: The shipping fee will not refund after the product is shipped. 

Return Process

1. Contact our customer service to request return.
2. Return to our warehouse.
3. Refund after receiving the product.

Plese Note: Do NOT ship your item without contacting our customer service first. Otherwise, your item will NOT be returned, and it will be considered a loss.

Redtiger Customer Care

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